You will lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres. Your responsibilities include managing staff rostering, coaching and training team members, as well as supporting process improvement initiatives. In addition, you will assist in handling service feedback, resolving operational issues, and providing coverage support for team members when required.
Requirements
- Diploma in any discipline with 2 years of frontline customer service experience or GCE O / N Level with 7 years of frontline customer service experience
- Customer-oriented with excellent interpersonal skills and attention to detail
- Experience with SAP system will be advantageous
- Able to work staggered hours between 8.30am and 6.30pm on weekdays
