Salesforce Engineer

Job Summary:

Role: Salesforce Engineer

Start: ASAP

Duration: 12 Months

Location: Singapore

We are looking for a hands-on Salesforce Engineer to support and enhance enterprise Salesforce solutions within a Telecom BSS environment. This role focuses on application support, system enhancements, and ensuring operational stability for Fiber (FTTH/FTTx) and Postpaid Enterprise Mobility use cases.

The ideal candidate will have strong experience in Salesforce Service Cloud and Communication Cloud (OmniStudio/Vlocity), with the ability to work closely with business and technical teams in a production support and delivery environment.

Job Qualifications and Requirements:

- 5-10 years of Salesforce experience with hands-on support and development exposure.

- Strong experience in: Salesforce Service Cloud & Salesforce Communication Cloud (OmniStudio/Vlocity)

- Good understanding of Telecom BSS processes, especially: Fiber (FTTH/FTTx) lifecycle & Postpaid enterprise mobility

- Hands-on experience in: Salesforce Flows and automation, Basic Apex / Lightning Web Components (LWC) (preferred), OmniStudio tools (OmniScripts, FlexCards, DataRaptors)

- Experience supporting API integrations (REST/SOAP) and resolving data issues.

- Familiarity with production support processes (incident management, RCA, SLA handling).

- Ability to work in a client-facing, onsite environment and collaborate with stakeholders.

Preferred / Advantage

- Exposure to Telecom product catalog, order management, or CPQ concepts.

- Experience working with high-volume or enterprise-scale platforms.

- Familiarity with ITIL processes or support frameworks.

Salesforce certifications such as:

- Service Cloud Consultant

- Platform Developer

- OmniStudio Developer

Roles and Responsibilities:

Application Support & Maintenance

- Provide L2/L3 production support, including issue investigation, troubleshooting, and resolution.

- Perform root cause analysis (RCA) and ensure timely incident closure aligned with SLAs.

- Monitor system health, support platform stability, and implement defect fixes and minor enhancements.

- Support release cycles, regression testing, and environment coordination.

Salesforce Development & Configuration

- Configure and support Salesforce Service Cloud and Communication Cloud (OmniStudio/Vlocity) solutions.

- Develop and enhance workflows, automation, case management, and SLA-driven processes.

- Build or maintain OmniStudio components (OmniScripts, FlexCards, Integration Procedures, DataRaptors).

- Support product catalog, order flows, and basic CPQ configurations.

Integration & Data Handling

- Support integrations with billing, order management, provisioning, and customer systems.

- Work with REST/SOAP APIs for system integrations and data exchange.

- Troubleshoot data discrepancies, interface failures, and system synchronization issues.

Business & Stakeholder Collaboration

- Collaborate with business users, telecom BSS teams, and IT teams to resolve issues and improve processes.

- Provide user support, system guidance, and functional clarifications.

- Coordinate with offshore teams and vendors to ensure smooth delivery and issue resolution.

Please send your application highlighting:

- Your relevant experience

- Current/expected salary

- Availability information

- A latest MS-WORD Resume

..We regret that only short-listed applicants will be contacted...

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