Skills and Competencies
- Strong technical proficiency with enterprise software solutions, particularly in KYC, Supply Chain, and Third‑Party Risk Management domains
- Solid knowledge of scripting languages such as Python or other object‑oriented languages
- Experience with API integrations, including RESTful APIs
- Proficiency in providing effective and efficient web‑portal support
- Excellent problem‑solving skills with strong attention to detail
- Exceptional interpersonal and communication skills, with the ability to engage effectively with both internal and external stakeholders
- Agile mindset with the ability to quickly learn new products, systems, and processes
- Ability to collaborate across cross‑functional teams including product, engineering, support, and operations
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.
Education
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a related field
Responsibilities
This role is responsible for providing product and technical expertise to ensure seamless client implementations and high‑quality ongoing support for Moody's solutions.
- Develop a strong understanding of system specifications and capabilities of Moody's solutions to support successful client implementations
- Consult with end users to improve system efficiency and recommend innovative solutions
- Maintain and enhance Customer Engagement technical documentation, including manuals, guides, and new materials reflecting system or process changes
- Partner closely with Implementation Specialists and Project Managers on new implementations and existing client change requests
- Act as a point of escalation for customer support tickets related to workflow tools, triaging issues to appropriate internal teams when required
- Collaborate with Product teams to document processes for new products, releases, and system upgrades
- Work cross‑functionally with fulfilment, support, engineering, and operations teams to resolve client issues and enhance service delivery
- Participate in implementation and project calls to provide product expertise and technical guidance as needed
About the Team
The Customer Engagement team within the Corporates & Government business unit partners closely with clients to deliver seamless implementations and ongoing technical support. The team plays a critical role in ensuring customers realize full value from Moody's solutions by combining product expertise, technical insight, and a strong commitment to service excellence.
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
