Salesforce Consultant

Key Responsibilities

Technical Solutioning & Architecture

• Design end-to-end Salesforce solutions covering data model, security, automation, and integration architecture
• Translate business requirements into scalable, maintainable technical designs aligned with Salesforce best practices and platform limits
• Own architectural decisions across Service Cloud, PSS, and OmniStudio implementations, ensuring solutions are fit-for-purpose and future-proof
• Conduct technical design reviews, code reviews, and enforce governance and quality standards across the squad
• Identify technical risks early and define mitigation strategies before they impact delivery

Delivery & Squad Leadership

• Lead a squad of developers, QE, designers through the full delivery lifecycle — from solution design to deployment and hypercare
• Break down complex requirements into deliverable sprints/workstreams and manage delivery timelines
• Act as the primary technical escalation point for the squad, unblocking issues and making pragmatic trade-off decisions
• Coach and mentor junior/mid-level developers on Salesforce architecture principles and coding standards
• Collaborate with Project/Delivery Managers to ensure scope, timeline, and quality stay aligned

Service Cloud & Public Sector Solutions (PSS)

• Architect and implement Service Cloud solutions including case management, omni-channel routing, knowledge management, and entitlements/SLAs
• Apply PSS-specific capabilities (e.g. Public Sector Case Management, Action Plan and etc) to government or regulated-industry use cases

Required Qualifications

• Minimum 7 years of hands-on Salesforce experience, with demonstrated experience in an Architect or Technical Lead capacity
• Strong expertise in Service Cloud (case management, omni-channel, knowledge, entitlements)
• Hands-on experience with Public Sector Solutions (PSS) or comparable regulated-industry Salesforce implementations
• Proven expertise in OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures)
• Strong command of Apex, Lightning Web Components (LWC), Flow, and core platform architecture (security model, governor limits, sharing/visibility)
• Demonstrated experience designing and delivering system integrations (REST, middleware, identity/SSO provisioning)
• Track record of leading squads/teams to deliver projects on time and within scope
• Proven experience delivering large-scale, complex Salesforce programs
• Strong stakeholder management and communication skills — able to translate technical concepts for non-technical audiences