Working Hours:
- Monday to Friday, 9:00 AM - 6:00 PM
- Availability for after-hours support is required for planned deployments and Severity incidents.
- Taxi claim is allowed, if no public transport (subject to Company's approval).
Fixed Allowance: $300 (Transport)
Completion Bonus: 1 Month
Work Location: PLQ2 / PDD / RCT / HPTC
Overview
The Senior Low-Code Engineer supports a live, multi-year Salesforce Service Cloud engagement. The role requires production-grade declarative Salesforce delivery within a highly regulated enterprise environment, including integration-aware configuration across Singapore's national digital identity infrastructure (Singpass and Myinfo).
Job Responsibilities
- Configure, enhance, and maintain Salesforce Service Cloud using declarative tools such as Flows, Validation Rules, Page Layouts, Queues, Assignment Rules, and Escalation Rules.
- Develop and support low-code solutions for case management, workflow automation, and citizen service operations.
- Configure and maintain multi-channel service capabilities, including Email-to-Case, Live Chat, Chatbot, Omnichannel, and Portal Case Intake.
- Support Salesforce integrations with Singpass SSO, Myinfo, and external data sources.
- Manage release deployments using Copado and Git, including metadata deployment, environment management, rollback procedures, and production releases.
- Provide L2 production support, troubleshoot incidents, perform root cause analysis, and resolve defects.
- Support SIT, UAT, change requests, and post-release activities to ensure successful project delivery.
- Prepare technical documentation, deployment records, and configuration guides while ensuring compliance with governance and audit standards.
- Conduct peer reviews and maintain platform engineering, quality, and change management standards.
- Participate in planned after-hours deployments and provide support for critical production incidents when required.
Minimum Requirements
- Minimum 6 years of hands-on Salesforce platform experience in configuration, enhancement, and production support.
- Minimum 3 years of Salesforce Service Cloud experience in a live enterprise production environment.
- Experience working in a regulated enterprise environment with knowledge of Change Management, ITSM, and compliance processes.
- Hands-on experience with Copado for release management and multi-environment deployments.
- Experience configuring multi-channel Service Cloud operations within a single Salesforce instance.
- Experience supporting Singpass and Myinfo integrations is mandatory.
Mandatory Certifications
- Salesforce Certified Platform Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified Agentforce Specialist
