Salesforce Consultant

Requirements

• Minimum 7 years of hands-on Salesforce experience, with demonstrated experience in an Architect or Technical Lead capacity
• Strong expertise in Service Cloud (case management, omni-channel, knowledge, entitlements)
• Hands-on experience with Public Sector Solutions (PSS) or comparable regulated-industry Salesforce implementations
• Proven expertise in OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures)
• Strong command of Apex, Lightning Web Components (LWC), Flow, and core platform architecture (security model, governor limits, sharing/visibility)
• Demonstrated experience designing and delivering system integrations (REST, middleware, identity/SSO provisioning)
• Track record of leading squads/teams to deliver projects on time and within scope
• Proven experience delivering large-scale, complex Salesforce programs
• Strong stakeholder management and communication skills - able to translate technical concepts for non-technical audiences
• Salesforce certifications: Application Architect, System Architect highly regarded
• Experience with MuleSoft or other enterprise integration platforms
• Experience with Salesforce Shield (encryption, event monitoring)
• Experience contributing to or building a Salesforce Centre of Excellence (CoE), including governance playbooks and platform standards
• Familiarity with CI/CD and DevOps practices for Salesforce (SFDX, sandbox strategy, release management)