Job Description & Requirements
Job Description
- Responsible for processing of customer enquiry through emails and phone calls
- Liaise with customers on their service enquires
- Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them
- Able to generate sales from customers enquires
- Liaise with customers on fulfilment discrepancies
- Ensure effective customer service by coordinating service requirements of the customer with other department as necessary
- Proper planning on allocation of service engineer for job assigned
- Handling Purchasing matter as per customer enquires
- Ensure assigned vessels are monitored constantly
- Taking extreme care when assigned engineers onboard executing job
Job Requirements
- Diploma or Bachelor's Degree in Maritime Studies, Logistics, or a related field.
- Minimum 2-3 years working experience and knowledge of maritime industry and logistics will be an added advantage.
