Sales Service Executive

About Us

Established over a hundred years ago, Takasago is a global leading company in the flavour and fragrance industry, having developed flavours and fragrances for some of the world's most successful manufacturers of foods, beverages, fine fragrances, home, and personal care products.

For over 35 years, we have been a leading industrial producer of L-Menthol, using our core technology, asymmetric synthesis.
This technology enables us to produce unique, novel, and nature-identical aroma ingredients, and in addition, to manufacture pharmaceutical intermediates, functional materials, and other fine chemicals.

Takasago Group maintains offices, production sites, and R&D centers in twenty-seven countries and regions.

Responsibilities:

• Ensure organization meets/exceeds customers expectations and complies with TIS internal sales

• Ensure Sales Service team provides a complete and timeliness resolution attending to query, resolve issues leading to positive outcomes for Sales in the Asia Pacific region with a total of 6 Sales Affiliates and 16 countries

• Data, Tools and system - Supporting Sales team in execution through the sufficiency and efficiency of Sales information and database management

• Improvement to the customer pricing process

• Establish guidelines/standards and conduct implementation processes meeting customer SOP's/requirements globally, particularly for MNA, RGN and JA accounts

• Drive successful deployment and adoption of modules for FR division and ensure data accuracy and completeness

• Oversee and providing guidance to Sales Service team

• Facilitate and coordinate for Sales teams in Asia Pacific region

• Reporting: Prepare and submit monthly sales report

• Team Management, coaching & training for Sales Service team

• Manage, upkeep and execute activities following the plans for each calendar year

Qualifications:

• Excellent organizational and time management skill

• Basic knowledge of process on PRE Sales, AFTER Sales activities and supply chain

• Excellent written and oral communication skill required

• Self-starter with an ability to identify areas for improvement

• Must possess an enthusiastic personality and foster a positive work environment

• Client-focused attitude - a customer advocate

• Must have exemplary follow up skills as well as the ability to solve problem between department and teams, internal and external customers and Affiliates in a fruitful way for both parties

• Good analytical skills to assess customer needs coupled with ability to problem solving cross-functional interfaces (R&D, QA, Operations, Supply chain and Sales)

• Goal and team driven, good motivator and facilitator to ensure that set targets are realized, show leadership and direction

• Good knowledge of international Trade practices in Asia Pacific Basic supply chain and/or international Trade knowledge

• Excellent in excel, word and power point skills

• At least 2 years of relevant experience