Executive / Senior Executive, Sales and Service Management (South Asia RHQ)

Job Responsibilities

• Support Sales and Service KPI management, including performance tracking, analysis, and continuous improvement actions
• Business Dashboard rollout and system adoption support across countries
• Drive SOP change management for Chat, booking and documentation processes, including communication and implementation support. stakeholder management
• Support global CRM team on case management analysis to identify trends, gaps, and improvement opportunities
• Support the evaluation and implementation of productivity tool processes (eg. Quicktext, Macros, Labels, and Genbot)
• Guide stakeholders on webform design, creation, and optimization to improve data quality and process efficiency
• Assist in managing and auditing SAS Sales processes and harmonising sales data/reporting
• Support any form of (Non-CRM related) Sales Training.

Job Requirements

• Bachelor's Degree in Business Administration, Supply Chain/Logistics, Data Analytics, or a related field.
• 2-3 years of experience in service management, sales excellence, or business / data analysis
• Experience in the shipping and maritime industry is preferred
• Experience with CRM / case management systems and processes is preferred
• Familiar with visualisation tools (such as Power BI, Tableau) to develop dashboards and metrics for generating useful insights
• High proficiency in Excel (pivots, VLOOKUPs) and visualization tools (Tableau or Power BI)
• Ability to manage stakeholders across different organizational levels and geographies