Customer Service and Sales Support Executive

2-4 Years

SGD 4,500 - 5,800 per month

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Early Applicant

Job Description

The organisation is a well-established industrial company specialising in electronics and electrical solutions.

Handle customer inquiries, requests, and complaints, ensuring accurate documentation and timely follow-up with the relevant teams.
Maintain and organize customer records and filing systems, analyze purchase data, and update CRM systems to support sales operations.
Manage end-to-end order processing, including preparation of quotations, invoices, credit/debit notes, and support payment tracking.
Coordinate shipments and delivery schedules, liaising with internal departments and external stakeholders to meet customer requirements.
Prepare regular reports to keep the team informed of performance metrics and operational status.
Assist management in resolving customer feedback and complaints, contributing to smooth daily operations.
Undertake ad-hoc projects and tasks as assigned, including travel as required to support business needs.

Possess minimally a Diploma or equivalent in Business Administration, Management, or a related field.
Minimum of 2 years experience in administrative or customer service or sales support roles.
Familiarity with ERP or CRM systems (e.g., SAP, Salesforce) is a plus training will be provided.
Proficient in Microsoft Office applications, including Outlook, Excel, and Word.
Mature and professional demeanor with strong interpersonal and communication skills.
Excellent verbal and written communication.
Ability to multitask and perform effectively in a fast-paced environment.
Strong problem-solving skills with the ability to remain composed under pressure.
Self-motivated, independent, and able to work collaboratively as part of a team.
Customer-focused mindset with a positive attitude and commitment to continuous growth.