Customer Service Executive (MNC, After Sales Support)

About the role:
Our client is a well-established multinational company (MNC) with a strong global presence. In this role, you will manage the end-to-end order management cycle, ensuring efficient processing and delivering a high level of customer satisfaction in all after-sales service interactions.

Job responsibility:

Customer Support & Service Coordination

• Serve as the first point of contact for all service requests, responding promptly and professionally to customer inquiries

• Prepare and issue Service Tickets and Service Reports to ensure the Service Supervisor can assign jobs to technicians accurately and efficiently

• Review quotations prepared by technicians and follow up with customers to secure confirmation

• Provide timely updates to customers and resolve service-related issues effectively, aiming to close all conversations within the same day whenever possible

• Prepare invoices and coordinate payment collection for non-credit customers

• Ensure all invoices are promptly uploaded to customers invoicing systems or sent via email

Service Operations & Documentation

• Ensure all service documentation, including Service Tickets, Service Reports, and Quotations, are accurately completed by technicians

• Monitor and track the status of repairs and service requests in the CRM system or through coordination with the Service Supervisor to ensure no outstanding issues remain

• Manage parts requisitions and coordinate with warehouse and logistics teams to fulfil service and repair needs

• Ensure customer credit terms are met and invoices are sent promptly via email or invoicing systems

• Conduct weekly back-order checks to ensure accurate tracking and resolution

Requirement:

• Diploma or Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related discipline

• Minimum 1-2 years of relevant experience in order management, customer service and sales operations

• Knowledge of the SAP system will be an added advantage

If you're interested, Email me:

Registration No: R22110413

EA Licence No: (22C1376)