Sales Operation Executive

As the largest provider of health care products and services to office-based dental and medical practitioners, Henry Schein Inc. understands what it takes to be successful. Ranked first in its industry on the FORTUNE® World's Most Admired Companies list we set ourselves apart through our culture. Our Culture is defined by our values, including mutual responsibility, ethical behaviour, creativity and open communication. Approximately 25,000 Team Schein Members (TSMs) worldwide help us to keep our culture and continue to thrive as a leader in our industry.

General Summary

The primary responsibility of this role is to provide comprehensive support to Singapore sales team in their day-to-day operations. The successful candidate will play a crucial role in ensuring efficient sales processes, managing customer inquiries, ordering & receiving of stocks and coordinating with various internal departments to meet sales targets. The person must be highly motivated and detail-oriented individual. Additional responsibilities include partnering with regional team for events in Singapore. The role is a 3 month contract.

Essential Responsibilities:

1. Sales & Customer Order Management

• receiving and processing daily orders from all forms of communication (eg emails or telecommunications, google calendar) and arrange delivery of stocks and collections.
• timely processing of backorders based on product availability and shipping schedule determined by HQ.
• keeping clean and concise records of all documents such as Delivery Order, Consignment Stocks, Credit Note, Debit Note and Invoices.
• developing an understanding of all products and how they work to assist with answering questions from customers.
• biweekly checking of stocks balance, monthly or weekly ordering from HQ, receive and handle incoming shipment and key into system.
• preparation of documents to assist Internal & External Auditing
• adhering to the company's QMS and GDPMDS to ensure compliance with applicable regulatory requirements.
• ensuring Singapore product registration is up to date
• Post Sales invoice in D365; mail invoices to customers; for hospital customers, upload invoices to hospital systems.

2. Customer Relationship Management:

• Serve as a point of contact for customer inquiries, resolving issues or redirecting them to the appropriate team members.
• Ensure timely and accurate responses to customer requests, providing exceptional service and support.

3. Sales Reporting and Analysis:

• Be proficient in data input and data mining in D365

4. Marketing and Education support

• Work with Singapore Sales Manager to prepare education activities for Singapore as agreed by Regional Business Manager.

5. Local Finance and Administrative Support:

• If cheque receipts: process cheque deposit at SG local bank. Provide documentation for financial audit.
• Process office expense and daily-operation payment applications, Support Regulatory Audit (RA) activities.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

Desired Qualifications:

• Cambridge GCE O level or Diploma Holder or related field
• Proven experience in a sales support or customer service role.
• Excellent in English written and verbal communication skills. Chinese is a plus
• Proficient in using Microsoft Office Suite (Words, PPT & Excel), D365, SAP system.
• PowerPoint is expected.
• Results-oriented and able to work both independently and within a team.

If you're ready to make an impact within our GORG Singapore business with your business skills, join us at Henry Schein! Apply now and be part of our incredible team.

About Henry Schein, Inc.

Henry Schein, Inc. (Nasdaq: HSIC) is a solutions company for health care professionals powered by a network of people and technology with approximately 25,000 Team Schein Members worldwide, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. The Company´s Business, Clinical, Technology, and Supply Chain solutions help office-based dental and medical practitioners work more efficiently so they can provide quality care more effectively. These solutions also support dental laboratories, government and institutional health care clinics, as well as other alternate care sites.

Henry Schein operates through a centralized and automated distribution network, with a selection of more than 300,000 branded products and Henry Schein corporate brand products in our distribution centers. A FORTUNE 500 Company and a member of the S&P 500® index, Henry Schein is headquartered in Melville, N.Y., and has operations or affiliates in 33 countries and territories.

The Company's sales reached $13.2 billion in 2025, and have grown at a compound annual rate of approximately 11.7 percent since Henry Schein became a public company in 1995.

For more information, visit Henry Schein at www.henryschein.com, Facebook.com/HenrySchein, Instagram.com/HenrySchein, and Twitter.com/HenrySchein.