Sales Operation Executive (Skincare industry)

About Us

Global Vantage Innovative Group (GVig) is a leading player in the Beauty & Wellness industry in Asia, with a presence since 2011.

Our business encompasses both beauty and skincare manufacturing as well as our own premium skincare brands, including BelleWave™, SkinMTX™ and Specifix™ Professional. Our products and capabilities have established a global presence across 23 countries and 10,000 points of distribution, spanning professional spas, beauty salons, aesthetic centres and derma clinics.

As we continue to expand our Brands business, we are looking for a highly organised and commercially aware Sales Operations Executive to strengthen the execution and coordination of our growing network of distributors and professional customers.

Role Overview

The Sales Operations Executive will play a key role in supporting the Brands Business Development Manager and ensuring the smooth execution of customer orders and brand activities, from initial inquiry through to final delivery. You will work closely with Business Development, Marketing, Procurement, Production, Quality, Regulatory, Logistics and Finance, while maintaining regular communication with distributors, partners and professional accounts.

This is a highly cross-functional role suited for someone who enjoys working in a fast-paced environment, is highly organised, follows through on details and is comfortable managing multiple accounts, orders and deadlines simultaneously.

The successful candidate will be an important link between commercial requirements and operational execution, ensuring that customer expectations, pricing, stock availability, timelines and documentation are accurately communicated and followed through.

For the right candidate, this position can serve as a strong foundation for future progression into Sales, Business Development, Key Account Management or Sales Operations Management within the professional beauty and skincare industry.

Key Responsibilities

• Handle inquiries from distributors, partners and professional accounts, including price lists, quotations and product information requests.
• Prepare quotations and proforma invoices, ensuring accuracy in pricing, trade terms and product details.
• Process customer orders and purchase orders, and manage delivery schedules from order confirmation to shipment.
• Coordinate with Procurement, Production, Quality, Logistics and Finance to ensure stock availability and on-time fulfilment.
• Support distributor onboarding, including account set-up, product listings, pricing and required documentation.
• Coordinate export and product registration documents (e.g. CoA, MSDS, product information files, certificates) with Quality and Regulatory teams.
• Work with Marketing to supply distributors and partners with marketing collateral, training materials, samples and POS materials.
• Support the coordination of brand activities such as product launches, promotions, trade shows and training sessions.
• Maintain regular communication with customers and provide timely updates on orders, shipments and outstanding matters.
• Resolve or escalate operational issues that may affect timelines or customer commitments.
• Monitor customer sales and order patterns, and flag replenishment needs and stock risks.
• Prepare sales, order and account performance reports for the Business Development Manager.
• Maintain accurate and up-to-date customer, quotation and order records in the CRM.
• Ensure proper documentation and adherence to internal SOPs and processes.
• Support continuous improvement of sales and operational workflows.

Requirements

• 1–3 years of experience in sales operations, sales administration, order management or account coordination.
• Experience in skincare, cosmetics, beauty, professional spa/salon, FMCG or distributor management is an advantage.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Good communication, coordination and follow-up skills.
• Able to manage multiple accounts, orders and deadlines simultaneously.
• Proactive, responsible and able to work independently.
• Strong problem-solving and interpersonal skills.
• Comfortable working with multiple internal departments, overseas distributors and external customers.
• Proficient in Microsoft Office, particularly Excel; CRM experience is a plus.
• Commercially aware with a customer-focused mindset.

What We Offer

• Competitive salary and benefits package.
• Professional development and career growth opportunities.
• Collaborative and supportive work environment.
• Opportunities to work with regional and international customers across the beauty and wellness industry.

Working location: 108 Pasir Panjang, Golden Agri Plaza S118535