Sales Engineer (Service Sales HVAC)

Responsibilities

1. Serve as the primary point of contact for all customer-related matters, acting as the customer's advocate within the organization.
2. Manage a portfolio of accounts using a structured account management approach to identify key clients and develop tailored strategies for growth.
3. Collaborate with the Technical Support Team to identify and deliver solutions that meet customer requirements.
4. Explore new business opportunities with existing and potential clients, and proactively communicate value-added service offerings.
5. Identify sales prospects, prepare proposals, and coordinate internal processes to ensure high customer satisfaction and foster long-term relationships.
6. Promote customer loyalty and growth through ongoing support and engagement.
7. Address customer complaints by investigating issues with internal teams, evaluating solutions, and recommending appropriate actions to clients.
8. Facilitate regular service review meetings with customers and operations teams to address critical jobs and concerns.
9. Understand customer needs and vertical market dynamics to develop effective pricing and sales strategies.
10. Draft, review, and negotiate contract terms and conditions.
11. Present proposals and solutions to customers in a clear and compelling manner.
12. Provide market intelligence, including competitor insights, customer expectations, and industry trends.
13. Perform other relevant duties as assigned.

Requirements

1. Bachelor's degree in Engineering with a minimum of 2 years of relevant sales experience.
2. Familiarity with HVAC systems, chiller plants, airside systems, energy services, and building services.
3. Proficient in reading and interpreting engineering documents, and capable of handling sensitive inquiries or complaints professionally.
4. Analytical skills with the ability to define problems, gather data, and draw sound conclusions.
5. Customer-focused mindset with a passion for delivering tailored solutions.
6. Eagerness to learn and continuously upgrade skills to better serve customer needs.

We regret that only shortlisted candidates will be notified.

Name: Tan Ee Shuan

Registration No.: R23116670

EA License No.: 02C3423