Responsibilities:
- Act as customers representative. Operate as the lead point of contact for any and all matters specific to the customers
- Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
- Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
- Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
- Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
- Encourage customer growth and loyalty to the company through continuous support and customer assistance.
- Resolves customer complaints by investigating problems with internal stakeholders develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
- Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
- Understand customers / Vertical Market Needs and determines pricing and selling strategies.
- Prepares and reviews contract terms and conditions
- Presents the proposal to the customer.
- Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.
- Other relevant duties as assigned
Requirements:
- Bachelor's degree in engineering with at least 2 years relevant sales experience
- Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
- Ability to read, analyze, and interpret engineering documents.
- Ability to respond effectively to the most sensitive inquiries or complaints.
- Read and comprehend instructions, correspondence, and memos.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Driven to delight the customer with options/offerings to meet their needs.
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Tang For Farn (Leo)
EA Personnel Reg No: R24121981
