Service Sales Engineer (HVAC)

Early Applicant

2-4 Years

Job Description

Job Responsibilities

Serve as the primary point of contact for all customer-related matters, acting as their advocate within the company.
Manage a portfolio of customer accounts, using strategic account management practices to identify key clients and develop tailored growth plans.
Collaborate with the Technical Support Team to identify and deliver solutions that meet customer requirements.
Explore new business opportunities with existing and potential clients, and promote value-added service offerings.
Identify sales prospects, prepare proposals, and coordinate internal processes to ensure customer satisfaction and foster long-term relationships.
Support customer retention and growth through ongoing assistance and proactive engagement.
Address customer complaints by investigating issues with internal teams, evaluating solutions, and recommending appropriate actions to clients.
Conduct regular service review meetings with customers and operations teams to address critical jobs and concerns.
Understand customer needs and vertical market dynamics to develop effective pricing and sales strategies.
Draft, review, and negotiate contract terms and conditions.
Present proposals and solutions to customers in a clear and compelling manner.
Provide market intelligence, including competitor insights, customer expectations, and industry trends.
Perform other relevant duties as assigned.

Job Requirements

Bachelors degree in Engineering with a minimum of 2 years of relevant sales experience.
Familiarity with HVAC systems, chiller plants, airside systems, energy services, and building services.
Proficient in reading and interpreting engineering documents; capable of handling sensitive inquiries and complaints professionally.
Analytical skills with the ability to define problems, gather data, and draw sound conclusions.
Customer-focused mindset with a passion for delivering tailored solutions.
Eagerness to learn and continuously upgrade skills to better serve customer needs.