Role Purpose
The Sales & Customer will be responsible for managing customer relationships, handling sales enquiries, preparing quotations, and supporting business growth, especially for overseas customers.
This role acts as a key link between customers and internal teams (engineering, production, QA).
Key Responsibilities
Sales & Business Development
- Handle sales enquiries, RFQs, and quotations for precision engineering components
- Follow up on quotations and convert opportunities into confirmed orders
- Identify and develop new customers, including overseas accounts
- Support management in expanding into new markets and industries
- Maintain accurate sales pipeline and reporting
Customer & Account Management
- Act as the main point of contact for assigned customers
- Communicate clearly with customers on specifications, pricing, lead times, and delivery schedules
- Build long-term customer relationships and ensure repeat business
- Handle customer feedback, issues, and coordination for resolution
Internal Coordination
- Liaise with engineering, production, QA, and logistics teams to ensure accurate quotation and smooth order fulfilment
- Ensure customer requirements (drawings, tolerances, materials) are properly understood internally
- Support order processing, documentation and delivery coordination
Overseas Market Support
- Communicate with overseas customers across different time zones
- Support export-related documentation and coordination
- Assist in overseas customer visits, video meetings, or trade exhibitions when required
Requirements
- Diploma or Degree in Engineering, Business, or related field
- 3-5 years of experience in sales, customer service, or account management (engineering / manufacturing industry preferred)
- Ability to understand basic engineering drawings and technical specifications (training will be provided)
- Strong communication and interpersonal skills
- Comfortable working with customers, quotations, and deadlines
- Proficient in MS Excel, email, and basic CRM or ERP systems
- Experience handling overseas customers is an advantage
Preferred Traits
- Detail-oriented and organized
- Customer-focused and responsive
- Willing to learn technical products
- Able to work independently and as part of a team
- Results-driven with a growth mindset
Salary & Benefits (Singapore)
- Monthly salary: S$3,500 - S$4,000 (commensurate with experience)
- Performance bonus / commission based on sales results
- CPF contribution according to statutory requirements
- Training provided on products, processes, and technical knowledge
- Opportunities for overseas exposure and career growth
