Sales Administrator

Role Summary

1. Provide administrative and operational support primarily to Manager, Food Division.

1. Ensure smooth processing of orders and excellent service to HORECA clients such as hotels, restaurants, and cafés.
2. Manager reserves the right to assign additional responsibilities or adjust job duties from time to time, with prior notice, in accordance with business needs

Key Responsibilities

1. Process daily orders from HORECA clients (restaurants, cafés, hotels) with accuracy of items, quantities, and delivery schedules
2. Coordinate closely with warehouse and delivery teams for timely fulfilment
3. Communicate with clients on order confirmations, stock availability, and delivery updates
4. Handle basic inquiries (pricing, product availability, delivery timing)
5. Build good relationships with regular customers (e.g., chefs, purchasing staff)
6. Suggest alternatives when items are unavailable
7. Update pricing and promotional information
8. Flag low stock or out-of-stock items to sales team