Sales Administrative Executive

Key Responsibilities:

Sales Support:

• Customer Inquiries: Answer and manage customer inquiries via phone, email, or other communication channels, providing accurate and timely information.
• Order Management: Arrange customer orders, ensuring they are processed efficiently and accurately.
• PO Monitoring: Monitor and track incoming purchase orders (POs) from customers to ensure timely processing.
• Customer Portal Management: Oversee customer portals, ensuring that all necessary data and information are up-to-date and accessible.
• Invoicing:Issue and manage invoices, ensuring accuracy and timeliness in billing processes.
• Data Management: Download and sync data from driver handheld devices, verifying this data against physical invoices for accuracy.
• System Integration: Upload sales data into the Navision system, ensuring that all sales transactions are accurately recorded.
• E-Invoicing:Submit e-invoices to customers, ensuring compliance with their requirements and timelines.
• Driver Management: Coordinate and manage drivers, ensuring efficient route planning and delivery schedules.
• Reporting:Collate and analyze data for month-end reports, providing insights and information to support business decisions.
• Ad-Hoc Duties:Perform other administrative tasks as needed to support the sales and marketing team.

Marketing Support:

• Marketing PO and Invoice Management: Manage marketing-related purchase orders and invoices, ensuring timely processing and payment.
• OOS Tracking: Monitor out-of-stock (OOS) situations and work with relevant teams to resolve issues promptly.
• Customer Complaints: Track and manage customer complaints, coordinating with relevant departments to ensure quick and effective resolution.
• Marketing Coordination: Assist with the planning and execution of marketing activities, including promotions, events, and product launches.

Requirements:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using office software, including Microsoft Office Suite.
• Experience with ERP systems, preferably Navision, is a plus.
• Detail-oriented with a focus on accuracy and efficiency.
• Ability to work independently and as part of a team.
• Immediate