Retail Supervisor

Major Responsibilities include, but are not limited to:

Oversee daily activities including set-up of and pack-out of zones to ensure productivity for all shifts

Analyze wave configuration to maximize efficiency and develop new strategies and rules that improve flow and performance for all shifts

Engage partner departments and associates in the problem resolution process to assure service outcomes are meeting or exceeding expectations

Identify, resolve, and communicate exceptions with customer orders and waves to operational, inventory, and allocation partners and serve as a problem-solving central point for these matters

Plan through weekly volume utilizing targeted rates

Ensure daily and weekly progress are achieved and in line with targeted rates

Able to lead and direct all functions and team members within the department

Address opportunities and provides leadership and coaching to team members or escalate when necessary

Full understanding of all aspects of the process within their department as well as a general understanding of upstream and downstream customer processes

Manage all aspects of process adherence and identify, correct and/or escalate opportunities.

Ability to develop, manage and communicate daily and weekly plans to their department and or within peers

Maintain a positive, supportive, and appreciative attitude

Engage with front line team members ensuring they have a clear understanding of how they contribute to the company's mission

Adhere to deadlines and delivers quality work

Forecast and maintain proper inventories of required supplies

Essential Skills:

Demonstrated experience in identifying and improving processes and procedures

Ability to build, motivate, and develop strong teams

Strong communication and interpersonal skills.

Ability to recognize a problem, root cause, and begin initial troubleshooting and resolution efforts.

Strong relationship management skills

Functional understanding of volume and target planning