Retail Manager (East Location)

Working Summary:

• 5 days including weekends
• 3 shifts (based on roster):
  6:50am - 4:35pm
  10am - 7:45pm
  1:15pm - 11pm
• Location: Changi Airport

Job Description:

• Lead and manage 30-50 staff in daily store operations across terminals, ensuring sales, service, security, and SOP compliance.
• Conduct daily store visits and audits to drive operational efficiency and improvements.
• Develop, update, and enforce SOPs through regular internal audits and best practice adoption.
• Handle customer inquiries, feedback, and complaints with effective service recovery.
• Plan, implement, and conduct staff training, onboarding, and competency assessments.
• Manage staff rosters, leave administration, and overall resource optimization.
• Oversee daily sales reconciliation, reporting, and conduct spot checks on cash handling.
• Maintain strong relationships with clients, airport partners, and support management directives.

Requirements:

• Minimum 5 years of supervisory experience in airport terminal operations.
• Able to work on Shift Duty.

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Kellyn Lim Cheng Yen
Registration Number: R21103033
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