Assistant Retail / Store Manager

• Working Location: Changi Airport
• 5 days including weekends
• Working Hours (Based on roster):
  . 6.50am - 4.35pm
  . 10am - 7.45pm
  . 1.15pm - 11pm

The Role:

• Lead and manage 30-50 staff in daily store operations across terminals, ensuring sales, service, security, and SOP compliance.
• Conduct daily store visits and audits to drive operational efficiency and improvements.
• Develop, update, and enforce SOPs through regular internal audits and best practice adoption.
• Handle customer inquiries, feedback, and complaints with effective service recovery.
• Plan, implement, and conduct staff training, onboarding, and competency assessments.
• Manage staff rosters, leave administration, and overall resource optimization.
• Oversee daily sales reconciliation, reporting, and conduct spot checks on cash handling.
• Maintain strong relationships with clients, airport partners, and support management directives.

Requirement:

• At least 3 years of supervisory experience in airport terminal operations.

Next Step:
Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Edmund Chung Keng Loon
Registration Number: R1986801
AlwaysHired Pte Ltd
EA Licence No: 24C2293