Retail Assistant Manager

Retail Operations

- Assist in managing day-to-day operations of the outlet (sales, stock,

cleanliness, customer flow)

- Ensure product displays are well-arranged and visually appealing

- Monitor inventory and assist with stock replenishment, ordering,

and stock counts

- Handle POS system and ensure accurate cash handling

Customer Service

- Deliver exceptional customer experience for walk-in customers

- Provide product knowledge on clay items and pottery tools

- Address and resolve customer inquiries or concerns promptly and

professionally

Pottery Class Support

- Coordinate class bookings, schedule updates, and participant check-

ins

- Support instructors with basic class logistics (materials prep, timing,

etc.)

- Maintain cleanliness and safety in the studio area

Team & Leadership

- Supervise and guide part-time/freelance staff or interns as needed

- Help in training new team members on SOPs and customer service

standards