POSITION SUMMARY
JOB SUMMARY
. He/ She reports directly to the Retail Manager.
. The role is to administer the Retail Department in its daily operations.
. Responsible for retail operations, associate management, and executing job functions in line with all hotel requirements and procedures.
JOB DUTIES AND RESPONSIBILITIES
- Assisting Retail Manager to execute all festive season food and beverage offerings, including but not limited to: Chinese New Year, Rice Dumplings/Dragon Boat Festival, Mooncake/Mid-Autumn Festival, Thanksgiving, and Christmas
- To liaise with other departments in order to support retail operations.
- Guided by the Retail Manager to manage online, third-party, off-site platforms, and other channels to maximize sales performance.
- Able to conduct and attend guests complaints and suggest resolutions.
- To respond to guest enquiries or concerns in a timely manner.
- Check cleanliness of retail area, product storage, and ensure sufficient stock of condiments at all times.
- Possess good food & beverage knowledge and perform upselling constantly through active recommendation or suggestive selling during order taking.
- Perform Cash/Bank Handling procedures:
- Process all payment methods in accordance with accounting procedures and policies.
- Follow property control audit standards and cash handling procedures (e.g., blind drops).
- Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
- Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank. - Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
- Transport bank to/from assigned workstation, following security procedures.
- Obtain manual authorizations and follow all accounting procedures when computer system is down.
- Set up and organize cashier workstation with designated supplies, forms, and
- resource materials and maintain cleanliness of workstation at all times.
- Ensure proper hand over on the retail booth set up and tear down according to the retail manager and hotel's directions.
- Maintain good guests and associates relations.
- Anticipate guests needs and know regular guests special requirements/preferences follow up with guests constantly for any order, request, or requirement.
- To be responsible for maintaining hotel's assets and uphold high standards in discipline.
- Focus on Marriott's Spirit to Serve as a way of improving standards and service for our guests and internal customers
- Any other duties as may be assigned from time to time especially from outlets and banquet departments.
JOB EXPECTATIONS
- Minimum Diploma in Food & Beverage Services / F&BRetail Services / Hospitality & Tourism Management or a related field.
- Experience in project management preferred
- Proficiency in using basic computer programs, such as Microsoft Office, and potentially hotel-specific software (e.g., Micros, Opera) is a plus.
- Strong verbal and written communication skills are essential for interacting with guests, team members, and management.
- The ability to work flexible hours, including evenings,weekends, and holidays, is often required.
