We are looking for a proactive and service-driven Restaurant Supervisor to join our team. The ideal candidate will lead daily restaurant operations, ensure smooth service flow, and uphold the highest standards of hospitality and guest satisfaction. You will play a key role in motivating the service team, maintaining efficiency, and supporting management in achieving operational excellence.
Responsibilities
- Oversee restaurant floor operations during service hours.
- Ensure tables are properly set up and the restaurant is ready for service.
- Monitor staff performance to maintain service standards and efficiency.
- Handle guest enquiries, feedback, and complaints professionally.
- Lead and motivate service staff to deliver consistent, high-quality service.
- Conduct pre-service briefings and communicate daily specials, promotions, or changes.
- Support onboarding of new team members.
- Greet and engage with guests to ensure satisfaction.
- Handle VIP or special requests with attention to detail.
- Ensure that guests receive prompt, courteous, and professional service.
- Assist the Restaurant Manager in inventory control, ordering, and stock checks.
Requirements
- Minimum 2 years of experience in F&B service.
- Strong leadership and communication skills.
- Excellent customer service and problem-solving abilities.
- Able to work in a fast-paced environment and handle operational challenges.
- Good knowledge of POS systems and restaurant operations.
- Strong team player with a passion for hospitality.
