RESTAURANT CAPTAIN

Black Sheep Restaurants (HK) is inviting you to join our new restaurant in Singapore!

ROLE:

The Captain is the star of the show! Commanding a section during service, the Captain has a passion for hospitality and is committed to delivering memorable guest experiences and world-class service. The Captain has a strong work ethic, natural ability to train fellow teammates and is ready to support team leads with all daily operational tasks to ensure the smooth running of the restaurant.

RESPONSIBILITIES:

. Create positive and memorable guest experiences by delivering a high level of service.

. Engage guests to understand their needs, exceed expectations and create Champions.

. Develop an in-depth understanding of the restaurant story, menus and drinks lists.

. Take full responsibility for section management, table maintenance.

. Seek opportunities to upsell to guests and drive sales by providing knowledgeable and attentive service.

. Share your knowledge to coach the team on hospitality and guest experience best practice, table maintenance and steps of service.

. Collaborate with the team to ensure all stations are clean, orderly and replenished.

. Ensure all opening, teatime and closing SOPs and checklists are followed.

. Champion cleanliness and hygiene standards in the restaurant, following all sanitisation protocols.

. Partake in ongoing on-the-job training to improve personal and team performance.

. Help induct, welcome, support and onboard new joiners.

. Highlight to the Manager personal training and development opportunities.

. Take a keen interest in food, wine, the hospitality industry and happenings across the Black Sheep Restaurants community.

. Nurture a positive working environment, building strong relationships with teammates.

ARE YOU A BLACK SHEEP

. You put community first and are committed to serving and supporting the individuals in that community.

. You have big hopes, big dreams and big aspirations.

. You are uncompromising in your pursuit of excellence.

. You choose optimism and play with joy.

. You choose to do the right thing every step of the way.

. You treat everyone with equal respect.