Job Overview
The Resort General Manager is responsible for the overall leadership, strategic direction, and operational excellence of a resort in the Maldives. This role ensures exceptional guest experiences, drives financial performance, and upholds the brand's standards while managing all departments of the resort.
Key Responsibilities
1. Operations Management
- Oversee daily resort operations including Rooms, Food & Beverage, Spa, Recreation, and Guest Services
- Ensure seamless service delivery and high standards across all departments
- Maintain property condition, cleanliness, and safety compliance
2. Guest Experience
- Deliver exceptional and personalized guest experiences
- Handle VIP guests, complaints, and service recovery professionally
- Monitor guest satisfaction scores and implement improvements
3. Financial Performance
- Develop and manage annual budgets and forecasts
- Drive revenue growth, profitability, and cost control
- Analyze financial reports and implement strategic actions
4. Leadership & Team Management
- Lead, mentor, and develop department heads and staff
- Foster a positive and high-performance work culture
- Oversee recruitment, training, and employee engagement
5. Sales & Marketing
- Collaborate with Sales & Marketing teams to drive occupancy and brand awareness
- Build relationships with key partners, travel agents, and stakeholders
- Support promotional campaigns and pricing strategies
6. Compliance & Sustainability
- Ensure compliance with local regulations and company policies
- Implement environmental sustainability and conservation initiatives
- Uphold health, safety, and security standards
Requirements
- Bachelor's Degree in Hospitality Management, Business Administration, or related field
- Minimum 10-15 years of hospitality experience, with at least 3-5 years as a General Manager or Resort Manager in a resort
- Strong leadership, communication, and interpersonal skills
- Proven track record in financial management and revenue growth
- Experience in island resort operations (preferred)
- Ability to work in a remote location and manage multicultural teams
Key Competencies
- Strategic thinking and decision-making
- Guest-centric mindset
- Financial acumen
- Crisis management and problem-solving
- Cultural sensitivity and adaptability
