Job Description
As a Representative - Inside Sales, you will interact with existing regional customers, to increase sales of the Company&aposs products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer&aposs buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.
Responsibilities
- Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
- Increases orders by suggesting related items, explaining features, and checks customers buying history.
- Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
- Identifies ways for continuous improvement of processes.
- Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
- Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customers promised delivery date.
- Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
- Reports industry trends, competitive pricing and customer feedback to management.
Qualifications
- Degree or diploma holder
- At least 3 years of experience with inside sales; APAC regional experience preferred
- Ability to upsell, market concepts and recommend products to existing accounts
- Strong communication skills, able to engage with customers, suppliers and internal stakeholders across the region.
- Experience from IT industry, such as Systems Integrators or IT Suppliers preferred
- Familiar with equipment, parts and supplies for IT network infrastructure or Data Centers will be an advantage
- Strong proficiency with Microsoft Excel
- Communicate clearly, both verbally and in written form
- Ability to multi-task, attention to detail and work in a team environment
- Take action and solve a range of problems that may be difficult but are not typically complex
- Identify and define problems and possible solutions independently; chooses among existing solutions
- Ability to work independently with general supervision
- Office location for this role is at Cecil Street
About The Team
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Companys greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.
Wesco International, Inc., including its subsidiaries and affiliates (Wesco) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. 
