As a Representative - Inside Sales, you will interact with existing regoional customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.
Responsibilities:
- Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
- Increases orders by suggesting related items, explaining features, and checks customer's buying history.
- Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
- Identifies ways for continuous improvement of processes.
- Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
- Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer's promised delivery date.
- Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
- Reports industry trends, competitive pricing and customer feedback to management.
Qualifications:
- Degree or diploma holder
- At least 3 years of experience with inside sales APAC regional experience preferred
- Ability to upsell, market concepts and recommend products to existing accounts
- Strong communication skills, able to engage with customers, suppliers and internal stakeholders across the region.
- Experience from IT industry, such as Systems Integrators or IT Suppliers preferred
- Familiar with equipment, parts and supplies for IT network infrastructure or Data Centers will be an advantage
- Strong proficiency with Microsoft Excel
- Communicate clearly, both verbally and in written form
- Ability to multi-task, attention to detail and work in a team environment
- Take action and solve a range of problems that may be difficult but are not typically complex
- Identify and define problems and possible solutions independently chooses among existing solutions
- Ability to work independently with general supervision
- Office location for this role is at Cecil Street
