Regional Lead, Strategic Partnerships

The Position

Summary

Reporting to the Head of Strategic Partnerships, the Regional Lead, Strategic Partnership role is responsible for the end-to-end ownership of our most strategic customer relationships, ensuring multi-year growth, renewal health, and expansion across our portfolio.

Today, this role is pivotal in ensuring AIA maximises the value of our technology ecosystem, delivering innovative, data-driven solutions that enhance operational efficiency and business outcomes.

Key Outcomes

To be successful in this role, you will need to deliver the following key outcomes for specific accounts:

• Delivery of agreed products being deployed.

• Demonstrate financial impact of Amplify Health products for our customers.

• Improve client satisfaction score year-on-year.

• Deepen client engagement and identify areas for growth and product expansion.

Responsibilities

Overall ownership of P&L for customer account

• Own and deliver revenue & cost targets ensuring sustainable business performance.

• Lead commercial negotiations, structuring agreements that balance value creation with risk appetite.

• Track and report on account performance.

• Identify and capitalize on opportunities to expand Amplify Health product usage and coverage.

Manage executive relationships and escalations

• Cultivate and maintain strong, trust-based relationships with executive-level stakeholders, positioning Amplify Health as a strategic partner that support customer objectives.

• Develop a long-term account strategy for the customer, ensuring alignment with their business objectives, digital transformation roadmap, and Amplify Health's growth ambitions.

• Facilitate regular executive reviews and strategic planning sessions to ensure alignment and continuous improvement, i.e. Monthly SteerCo.

• Improve client satisfaction score year on year.

Delivery of agreed roadmap for IPP to ensure value delivery for BU

• Serve as the primary liaison between key account stakeholders and internal cross-functional teams, including product development, data analytics, and technology.

• Translate complex technical solutions into clear business benefits for senior stakeholders, reinforcing Amplify Health's value proposition.

• Direct product implementation team to ensure timely delivery of product roadmap to customer.

• Ensure tactical team (Provider management, Claims Operational, Analytic) is focussed on the right initiatives driving adoption and integration of Amplify Health offerings to deliver measurable business value.

Candidate Profile

Experience and Qualifications

• Over 10+ years experience in enterprise account management, with at least 5 years in a leadership role.

• Experience in health insurance industry will be an advantage

• Proven track record of managing large, complex accounts in SaaS/DaaS or technology-driven environments.

• Strong understanding of data analytics, cloud platforms, and digital transformation strategies.

• Bachelor's degree in Business, Technology or related field advanced degree (MBA) strongly preferred.

Competencies & Core Characteristics:

We are seeking a leader who embodies the following competencies and characteristics essential for success in our scale-up environment:

• Strategic Architect: Ability to anticipate market trends and align account strategies with long-term business goals.

• Customer-Centricity: Champions a profound understanding of customer needs and pain points, driving meaningful impact. Committed to lasting value realisation and viewing revenue as the natural result of delivering exceptional customer success.

• Influencing & Negotiation: Demonstrates strong persuasion skills and the ability to negotiate complex commercial agreements, ensuring win-win outcomes and long-term partnerships.

• Innovation & Agility: Embraces change, encourages creative problem-solving, and adapts quickly to evolving business needs.

• Data-Driven Decisiveness: Balances deep analytical rigor with the need for speed. Makes informed decisions quickly in the face of ambiguity and adapts strategies based on market feedback and trends.

• Insatiable Curiosity: Continuously seeks out new market insights, competitive trends, and innovative commercial models. Asks probing questions, challenges assumptions and status quo.