Overall Roll
The Receptionist serves as the vibrant face of our organization and the first ambassador of our celebratory culture, creating exceptional workplace experiences from the moment guests and visitors arrive. This position plays a pivotal role in delivering memorable first impressions that reflect our client's dynamic, celebration-focused environment while supporting the Campus Workplace Manager in executing operational excellence and the broader human experience strategy across all client sites.
Duties & Responsibilities
Guest & Visitor Experience
- Provide exceptional first impressions through warm, professional, and enthusiastic greetings to all visitors, clients, and employees
- Manage visitor registration, security protocols, and escort procedures while maintaining a welcoming atmosphere
- Coordinate visitor logistics including meeting room assignments, and refreshment services
- Handle incoming calls with energy and professionalism, routing inquiries efficiently
- Create memorable welcome experiences for VIP visitors through personalized greetings and special touches
- Maintain awareness of company celebrations and achievements to share exciting news with visitors
Workplace Atmosphere & Energy
- Serve as the primary ambassador of the company's celebratory culture, radiating positive energy and enthusiasm
- Proactively engage with employees, acknowledging personal milestones, work anniversaries, and achievements
- Create moments of delight through personalized interactions, surprise treats, or uplifting conversations
- Act as information hub for upcoming celebrations, events, and workplace activities
Site Operations
- Conduct thorough physical checks of Front-of-House (FOH) spaces to ensure the space is well-maintained, cleaned and ready for the business day
- Act as information hub for upcoming celebrations, events, and workplace activities
- Create and track facilities management tickets for maintenance issues
- Monitor and follow up on service requests until resolution
- Support preventive maintenance programs through timely issue reporting
Event & Celebration Support
- Assist with event setup and coordination for celebrations and gatherings
- Support registration and check-in processes for company events and celebrations
- Coordinate lobby decorations for seasonal celebrations, company events, and special occasions
- Anticipate client needs to create memorable experiences
- Coordinate lobby decorations for seasonal celebrations, company events, and special occasions
Mail Management
- Receive and process incoming mail and parcels
- Notify recipients of arrivals and manage secure storage
- Arrange courier services and manage outgoing parcels
Conference Room & Meeting Support
- Proactively manage meeting room bookings through EMS/Book-It systems Resolve scheduling conflicts and optimize space utilization
- Perform daily conference room checks and report maintenance issues Coordinate with IT and facilities teams to ensure seamless meeting operations Support catering arrangements for meetings and events when required
Experience
- 2-years experience in Hospitality and/or Tourism sector or related professional area (Preferably experience in airlines and hotel industry)
- Managed high profile management team (e.g., C-suite & VVIPS)
- Prior experience to manage meeting room services is an advantage
- Minimum 2-3 years of reception or customer service experience
- Experience in corporate office environment preferred
- Familiarity with workplace management systems advantageous
Skills Required
- Excellent verbal and written communication skills
- Exceptional attention to detail and organizational abilities
- Strong multi-tasking capabilities with ability to prioritize effectively
- Proficiency in MS Office Suite
- Customer service orientation with ability to anticipate needs
- Ability to work independently while supporting team objectives
Personal Attributes
- Professional, courteous, and cooperative demeanor
- Confident, friendly, and engaging personality
- Discrete and trustworthy in handling confidential information
- Adaptable and open to innovative workplace practices
- Strong drive to deliver exceptional service experiences
- Cultural awareness and sensitivity to diverse stakeholders
Additional Requirements
- Ability to maintain composure in busy, fast-paced environment
- Flexibility to support various workplace initiatives and events
- Understanding of health and safety protocols
- Willingness to learn and adopt new technologies and processes
