Customer Service Officer (Call Centre I Bank)

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers feedback and identify problem trends for improvement actions

The Talent

• 2yrs experience required
• Prior experience incall centres or customer serviceis highly preferred
• Comfortable to be in a call centre role
• Committed and focused
• Strong communication skills
• Adaptable and a fast learner
• Strong customer centricity
• Must be comfortable with shift work and weekends