On behalf of one of its clients in the pharmatical sector, the French Chamber of Commerce is recruiting a Project & Service Engineer.
Our client is a leading agency, distributor, and systems integrator in Singapore, representing a select portfolio of overseas principals who design and manufacture high-quality pharmaceutical equipment and consumables.
Reporting to the Service Manager, you will play a key role in managing after-sales service projects and providing technical expertise to clients. This position combines project coordination, technical troubleshooting, and client-facing responsibilities to ensure successful project execution and customer satisfaction.
Key Responsibilities
Project Management :
- Lead and deliver small-scale after-sales projects from RFQ through to project closure.
- Prepare and manage on-site activities, including scheduling, resources, Method Statements, and Risk Assessments.
- Coordinate with clients, partners, and suppliers (both local and overseas) to ensure smooth project execution.
- Trigger invoicing and ensure timely project closure.
- Technical & Commercial Support
- Review and analyze client RFQs/tenders, clarify requirements, and prepare tailored technical offers.
- Source and evaluate supplier/principal quotations, conducting comparative technical assessments.
- Receive and acknowledge client purchase orders, ensuring accurate documentation.
Service Operations :
- Supervise and support Service Engineers and workers on-site.
- Conduct advanced troubleshooting, including root cause analysis, testing, and solution implementation.
- Liaise with European manufacturers to resolve complex technical issues.
- Provide remote technical assistance (phone, WhatsApp, email) to clients as needed.
Reporting & Compliance :
- Draft detailed service reports (with illustrations when required) and validate them with clients.
- Maintain updated after-sales project documentation, ensuring accessibility and accuracy.
- Participate in Site Acceptance Tests (SAT) alongside clients, partners, and suppliers.
Requirements
- Bachelor's degree in Mechanical Engineering from a recognized institution.
- Minimum of 5 years of relevant professional experience.
- Strong troubleshooting and technical analysis capabilities.
- Solid knowledge of P&ID, hydraulic and wiring diagrams, and equipment maintenance.
- Strong project management skills with proven ability to coordinate on-site and office-based activities.
- Excellent communication and reporting skills, both written and verbal.
- Strong interpersonal skills with clients, partners, and subcontractors.
- Meticulous, detail-oriented, and proactive.
- Analytical thinker, adaptable, and responsive in dynamic environments.
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Fluent in English additional languages are a plus.
- References from previous employers are recommended.
