Job Description

Job Objective

To work with production support team to continuously improve operation efficiency of service recovery capability including monitoring, triage, automation, and production access control.

Key Responsibilities

To identify area of monitoring coverage to be improved and work with relevant teams to enable monitoring solution to improve monitoring coverage.
To identify area of triage efficiency to be improved and work with relevant teams to implement solution to improve triage efficiency.
To identify area of automation of service recovery ability to be improved and work with relevant teams to implement solution to automate service recovery ability.
To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, service end-to-end dashboard, and automation of service recovery.
To govern and perform continuous improvement and implement controls pertaining to Production access entitlements

Key Requirements

Must have: -

Bachelor's degree of Computer Science or Engineering
Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
Good and assertive communicator in speaking & writing.
Good analytic and problem-solving skills
Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
Experience in L2 or L3 production support
Knowledge on monitoring, log analytics, automation tools, i.e., Geneos, Splunk, Ansible, Grafana, Elastic Search etc.

Good to have: -

Essential technical skill: -

Familiar with basic Unix/Linux command
Have knowledge of Unix/Linux shell script
Familiar with SQL and have experience of Oracle DB
Have knowledge of Java and application servers (JBoss, WebLogic etc.)
Have knowledge of web servers (Apache, nginx etc.)
Have knowledge of Load Balancer, VM, Network, Storage, OpenShift, Micro Services is plus point.