Summary
This role empowers you to have hands-on exposure to product ownership, payment systems, and agile delivery. You will support in managing Scoot's payment platforms and maintain their full working capacity by working closely with cross-functional teams (IT, Finance, Revenue Accounting, Distribution, Customer Ops) and external payment partners to ensure payment solutions are reliable, compliant, and continuously improved.
Responsibilities
Job Description
- Product Ownership (Payments Squad)
- Manage the payment-related features, enhancements, and BAU items across Scoot's payment platforms.
- Translate business needs into clear requirements, user stories, and acceptance criteria for the squad.
- Maintain and prioritise the payments backlog, ensuring work items are well-defined and ready for delivery.
- Participate in agile ceremonies (e.g. backlog refinement, sprint planning, reviews) and support delivery tracking.
- Payment Issue Resolution & Operational Support
- Gain a strong understanding of Scoot's payment acceptance flows, platforms, and integrations.
- Support investigation, triage, and resolution of payment-related issues impacting customers or internal teams.
- Coordinate with internal teams and external payment partners to ensure issues are addressed within agreed timelines.
- Clearly document issues, root causes, and resolutions, and communicate updates to relevant stakeholders.
- Payments Project & Initiative Delivery
- Support requirements gathering for new payment methods, enhancements, or regulatory changes.
- Coordinate with internal stakeholders (IT, Revenue Accounting, Distribution, Customer Ops) and external partners (PSPs, gateways, acquirers) during implementation.
- Assist in managing delivery milestones, dependencies, and testing activities to ensure quality and timely release.
- Conduct user acceptance testing (UAT) and post-release validation.
- Continuous Improvement & Process Optimization
- Review existing payment processes to identify gaps, inefficiencies, or customer pain points.
- Propose practical improvements to payment flows, controls, or operational processes.
- Track and follow up on outstanding actions to ensure continuous improvement initiatives progress as planned.
- Build domain knowledge in payment regulations, compliance considerations, and industry best practices.
Requirements
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- Fresh graduates or candidates with up to 1-2 years of working experience are welcome to apply.
