About Us
Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We're growing fast and our ambition is huge more categories, more locations and more people.
At Dyson, we sell by demonstrating. Through our growing network of Dyson Stores and retail spaces, we explain how our technology works and why it is better. Our Product Management team bridges the gap between market retail, Global Retail and Retail IT, contributing to the delivery of Retail and IT initiatives while shaping the longterm Dyson Retail strategy.
We prioritise our campus culture and do not offer a regular hybrid working setup, maintaining Dyson's spirit of collaboration, creativity and inventiveness in our dynamic workspaces.
About The Role
As our Global Retail Product Owner, you will play a pivotal role in shaping the next phase of Dyson's retail evolution. Your primary focus will be to design, build, and optimise omnichannel user journeys and clienteling experiences that connect our retail stores, digital platforms, and CRM ecosystem. You will be building many of these capabilities from the ground up and defining new ways for Dyson to engage customers and empower retail teams.
Main responsibilities include but not limited to:-
- Partner with market teams globally to conduct journey analysis, synthesise insights from data, and inform product decisions
- Prepare clear product updates and partner closely with Retail IT
- Define, refine, and prioritise requirements for future enhancements that unlock new omnichannel capabilities
- Contribute to building Dyson's clienteling foundations
- Cultivate strong business partnerships with key stakeholders across market retail teams globally and Retail IT
- Champion customercentric thinking and proactively identify opportunities to elevate Dyson's retail experience
- Shaping how customers discover, engage, and stay connected with Dyson
- Ensure the solutions are embraced by retail teams and translate into exceptional customer experiences across all touchpoints
About You
To be successful in this position you will possess a strong interest in retail frontline realities with the ability to design solutions that meet the needs of retail teams. You will be highly organised, delivery focused and comfortable taking initiative in fast moving environments and have the ability to collaborate effectively with stakeholders at all levels.
Previous skills & experience:-
- Degree in a Business discipline preferred but not essential
- Proficiency in Jira and Confluence for backlog management and crossfunctional collaboration
- Excellent verbal and written communication skills, able to engage diverse audiences and articulate complex concepts simply
- Demonstrated experience managing product workstreams from discovery through delivery, ideally involving crosschannel or customerjourney initiatives
- Good understanding of the retail industry, customer experience and omnichannel behaviours (knowledge of CRM, digital or clienteling considered a plus)
- Experience working in agile delivery teams with a strong understanding of productcentric ways of working
Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
