Product Manager

Support the end-to-end product lifecycle of the GenAI chatbot, from ideation and requirements gathering to launch and continuous improvement

Assist in translating business and user needs into clear product requirements, user stories, and functional specifications

Coordinate with engineering, data, design, and vendor teams to deliver chatbot features and enhancements

Support testing, user acceptance testing (UAT), and go-live readiness for new releases and updates

Monitor chatbot performance using analytics, user feedback, and operational metrics to identify improvement opportunities

Assist in managing product backlog, release planning, and documentation

Support governance, risk, and compliance requirements related to data, security, and AI usage

Conduct research on GenAI technologies, conversational design, and market trends to support product strategy

Provide day-to-day operational support and issue tracking for the chatbot platform

Requirements

Degree in Information Technology, Computer Science, Business, or a related discipline

Strong interest or 2 3 years experience in product management, digital platforms, or AI-driven solutions

Basic understanding of GenAI, conversational AI, APIs, and system integrations

Strong analytical and problem-solving skills with attention to detail

Ability to work with cross-functional stakeholders and external vendors

Good written and verbal communication skills

Proactive, adaptable, and eager to learn in a fast-paced environment