Platform Operations Engineer

The Platform Operations Engineer will be responsible for maintaining and supporting critical on-premises platforms and infrastructure. This role ensures the reliability, security, and efficiency of enterprise IT environments while enabling infrastructure modernisation initiatives. The engineer will work closely with cross-functional teams and stakeholders to uphold operational excellence and deliver stable, scalable, and secure infrastructure solutions.

Key Responsibilities

. Maintain and support enterprise infrastructure platforms including compute, storage, virtualisation, and supporting systems across development, staging, and production environments.

. Implement and enforce platform standards, leveraging automation and modern operational practices to improve efficiency, consistency, and reliability.

. Support infrastructure modernisation initiatives and new solution implementations in line with enterprise architecture standards.

. Manage virtualisation platforms (e.g., VMware, Hyper-V), covering capacity monitoring, performance optimisation, and lifecycle management.

. Implement and maintain monitoring and observability solutions (e.g., Prometheus, Grafana, ELK stack) across platform components.

. Execute patching and upgrade strategies using automation, ensuring platform security and stability with minimal disruption.

. Provide L2/L3 technical support for platform-related incidents, including troubleshooting, root cause analysis, and resolution.

. Support containerisation efforts and maintain container orchestration platforms where applicable.

. Apply Infrastructure as Code (IaC) practices to automate provisioning, configuration, and lifecycle management of infrastructure.

. Manage backup, disaster recovery (DR), and high-availability solutions for mission-critical systems.

. Implement security best practices including access management, security hardening, and compliance monitoring.

. Collaborate with application and security teams to ensure performance, scalability, and compliance requirements are met.

. Create and maintain platform documentation, including runbooks, SOPs, and technical guides.

. Mentor and support team members in platform operations and modern infrastructure practices.

Requirements

Technical Requirements

. Strong experience with enterprise virtualisation platforms (VMware vSphere, Hyper-V).

. Hands-on expertise with enterprise storage solutions (SAN, NAS) and backup platforms.

. Proficiency in Linux and Windows Server administration.

. Experience with infrastructure automation tools (e.g., Ansible, Puppet, Chef).

. Knowledge of containerisation technologies (Docker, Kubernetes).

. Familiarity with observability and monitoring platforms.

. Practical experience with Infrastructure as Code practices.

. Strong understanding of networking concepts and technologies.

. Proficiency in scripting (Python, PowerShell, Bash).

. Experience with high-availability and disaster recovery solutions

Qualifications

. Bachelor's degree in Computer Science, Information Technology, or a related field.

. Proven experience in infrastructure operations and engineering roles.

. Strong knowledge of enterprise infrastructure components and interdependencies.

. Experience in supporting infrastructure modernisation and transformation projects.

. Excellent problem-solving and analytical skills.

. Strong documentation skills and attention to detail.

. Effective communication skills with both technical and non-technical stakeholders.

Desired Certifications

. VMware Certified Professional (VCP).

. Microsoft Certified: Windows Server.

. Red Hat Certified Engineer (RHCE).

. ITIL v4 Foundation.