Pharmacist

About WhiteCoat
WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.
Since launching in 2018, WhiteCoat's digital platform powers a wide range of services including tele- and in-person consultations, as well as medication fulfilment and diagnostic testing, across primary, specialist and allied care. With a focus on the B2B space, WhiteCoat has forged strategic partnerships with the region's leading insurers, corporates and care providers, to provide accessible and affordable high-quality care to its users.
The Group currently has offices in Singapore, Indonesia, Malaysia and Vietnam. For more information on WhiteCoat, please visit https://whitecoat.global.
What you will be doing

We're looking for an experienced Pharmacist to lead our 24/7 dispensary operation. This role owns medication management, regulatory compliance, and commercial pricing, while leading a large team (minimally 10) across round-the-clock shifts. You'll be the anchor PIC, accountable for ensuring every shift, day or night, runs to the same clinical and service standard. This is a senior role combining hands-on pharmacy leadership with real operational and people management scope.
 
On a day-to-day basis, this means you will:
Inventory & Medication Management

• Own end-to-end medication stock management across all shifts, ensuring optimal stock levels, proper storage conditions, and zero disruption to patient care at any hour
• Manage and reconcile all stock adjustments in the inventory system, maintaining accurate, audit-ready records across a 24/7 operation
• Raise and track routine purchase requisitions, balancing lead times, storage constraints, and cost efficiency
• Partner closely with the medical team to shape the clinic's medication formulary, recommending substitutions and new additions based on clinical need, patient demographics, and cost-effectiveness
• Ensure a well-rounded range of medications is available across common conditions and all shifts, balancing clinical coverage with budgetary discipline

Commercial & Pricing

• Propose and review medication pricing that is competitive in the market while protecting healthy gross margins
• Monitor pricing trends and cost movements, flagging risks or opportunities to the Singapore Country Manager

Dispensary Operations Management

• Accountable for overall dispensary operations, including maintenance of dispensary equipment and coordination with the delivery operations team on 3PL order-routing and parcel pickup workflows
• Lead a team (minimally 10) across a 24/7 shift roster, including shift scheduling, workload allocation, coaching, and performance management
• Build and develop shift leads/supervisors who can hold operational and compliance standards on shifts you're not personally present for
• Build a team culture of accountability and service excellence across all shifts, ensuring consistency regardless of time of day
• Identify training needs and upskill team members on SOPs, systems, and regulatory updates

Compliance & Regulatory

• Ensure full compliance with the Poisons Act, Medicines Act, and HSA/MOH licensing and dispensing requirements across every shift
• Maintain up-to-date SOPs for controlled drug handling, storage, and disposal, with clear shift handover protocols, and ensure the full team is trained and audit-ready at all times
• Manage timely renewal of relevant licences and registrations, and lead the dispensary through any regulatory inspections or audits
• Run bi-annual inventory stocktakes

Stakeholder Management

• Serve as the go-to point of contact for doctors, partners, and patients on all dispensary and medication matters
• Drive excellence in dispensary service standards around the clock, contributing to overall patient experience and operational reliability
• Attend Singapore team and management meetings, and represent the dispensary on Singapore or organisation-wide initiatives and projects as needed
  Requirements

What we are looking for

• Registered Pharmacist with the Singapore Pharmacy Council (SPC), holding a valid Practising Certificate
• Bachelor's degree (or higher) in Pharmacy from an institution recognised by the SPC
• Minimum 5 to 7 years of post-registration experience, including prior experience as a Pharmacist-in-Charge and managing a sizeable team in a shift-based or extended-hours setting
• Strong working knowledge of the Poisons Act, Medicines Act, and HSA regulatory requirements for retail/clinic pharmacy, including PIC coverage obligations
• Demonstrated experience managing teams of 10 or more, ideally across shift rosters, with strong people leadership and conflict resolution skills
• Comfortable working with inventory/ERP systems and translating data into stock and pricing decisions
• Commercially minded, able to balance clinical judgment with margin and budget considerations
• Strong stakeholder management skills, able to work cross-functionally with doctors, clinic operations, and central teams

Our Benefits

• Make a Real Impact: Opportunity to contribute to a leading digital health company's rapid growth.
• Fast-paced Start-up Environment: Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.
• Great Team: Collaborate with intelligent, friendly, and supportive professionals from diverse backgrounds.
• Hands-on Learning & Growth: Gain hands-on experience in strategy, partnerships, operations, and product innovation within a growing industry.

How to apply

If you believe you have what it takes for this role, click Apply and  join us on our journey to make a positive impact on the lives of people through innovative healthcare solutions!