Patient Service Associate, Financial Counselling (ICH)

About Us

Tan Tock Seng Hospital (TTSH), an anchor hospital of NHG Health , is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than 60 clinical disciplines .

Overview

As a Financial Counselling Patient Service Associate in Integrated Care Hub (ICH), you will support patients and their families by providing financial counselling, explaining healthcare financing and payment options, and facilitating a smooth admission process. As a key touchpoint in the patient journey, you will play an important role in delivering a seamless, supportive and positive patient experience.

Responsibilities

• Provide financial counselling on hospital charges, subsidies, financial assistance schemes and payment options.
• Review and process patient referrals, admissions and transfers according to established guidelines.
• Coordinate with healthcare professionals, referring institutions and internal stakeholders to facilitate patient admissions.
• Manage admission documentation, referral outcomes and patient records using hospital systems. (e.g. EPIC, NBS, eFC).
• Handle patient and next-of-kin enquiries related to admissions, billing and hospital services.
• Process payments and support front-counter administrative operations.
• Monitor referral and admission workflows to ensure timely follow-up and service delivery.
• Maintain accurate records and reports in compliance with departmental and regulatory requirements.
• Participate in quality improvement initiatives and other departmental projects.
  
  

Requirements

• Diploma, NITEC/Higher NITEC in any discipline, GCE A/O/N Level.
• Prior experience in customer service, frontline operations or a service-related role would be advantageous.
• Good interpersonal and communication skills, with a service-oriented and empathetic approach when interacting with patients and their families.
• Proficient in Microsoft Office and comfortable using basic computer applications.
• Able to work effectively in a fast-paced and dynamic environment, manage multiple tasks simultaneously and respond appropriately to changing operational needs.
• Meticulous and able to handle financial and administrative information accurately.
• 5 days work week.
  
  

Adding Years of Healthy Life Through Life Changing Careers, Where Passion Meets Purpose.