Patient Service Associate

Brief Summary:

• Manage billing, collections, funding claims, patient registration and financial counselling with accuracy and timeliness. Support daily administrative operations, inventory coordination, reporting and patient service activities.

Responsibilities

• Complete daily billing for treatments, administrative services, laboratory tests and other applicable charges. Post claims and receipts promptly, update records and follow up on outstanding payments. Collect payments for services rendered and assist with suitable payment arrangements for overdue accounts. Register new patients and provide information on appointment schedules, treatment fees, clinic locations and required documentation. Conduct financial counselling and reassessments for new and existing patients when funding or insurance arrangements change. Collect, verify and submit the required funding, insurance and medical savings documentation within the applicable timelines. Assist patients in checking their medical savings balances and applicable insurance coverage. Verify authorisation forms and obtain pre-authorisation where required. Calculate treatment and service charges accurately and reconcile daily collections against recorded transactions. Manage petty cash disbursements, reimbursements and supporting records. Deposit collected cash weekly or when the total reaches S$1,000, whichever occurs first. Prepare and submit monthly summaries, tax invoices and claims to the relevant funding bodies and healthcare institutions. Monitor submitted claims and follow up on outstanding reimbursements. Coordinate the monthly issuance of payments to patients with the finance function. Order clinical consumables, follow up with suppliers and coordinate weekly stock replenishment. Support stock counts and ensure the timely and accurate completion of monthly inventory closing. Update weekly patient movement records and submit required reports to the relevant personnel. Maintain accurate daily end-of-day reports and submit monthly reporting within the required timeframe. Answer calls promptly, provide accurate information and direct enquiries to the appropriate personnel. Assist patients and caregivers with service arrangements, including transport bookings where required. Coordinate patient appointments with the nursing team and escalate complex enquiries when necessary. Keep patient particulars and email records current, respond to enquiries promptly, and sort and route incoming mail daily. Provide clerical and administrative support to the operations team as requested. Maintain professional conduct when interacting with patients, caregivers, colleagues and members of the public. Participate in relevant training and take responsibility for maintaining and improving job-related competence.

Requirements

• Min GCE O level and above Ability to manage billing, cash handling, payment reconciliation and claim submissions accurately. Experience or demonstrated capability in administrative, customer service, finance support or patient service duties. Strong organisational skills with the ability to manage records, deadlines and multiple operational tasks. Ability to handle confidential patient and financial information appropriately. Competence in using administrative systems and maintaining accurate documentation. Ability to communicate information clearly and provide courteous assistance to patients and caregivers. Ability to work collaboratively with clinical, finance, operations and external stakeholders. Ability to identify discrepancies, follow up on outstanding matters and escalate issues appropriately.