Patient Liaison Officer (Public healthcare, Central, VIP support) #HCL

Key Responsibilities

. Attend to enquiries from private patients, internal departments, and external stakeholders.

. Coordinate appointment bookings and admission requests, aligning patient preferences with clinical and operational requirements.

. Serve as the main liaison for patients, doctors, and hospital teams, ensuring clear communication and seamless coordination.

. Assist in direct admissions and medical air evacuations where necessary.

. Chaperone VIP/VVIP patients to provide a seamless and good hospital experience.

. Apply active listening and probing to understand patient needs.

. Respond professionally to queries with appropriate tone, clarity, and empathy.

. Handle complaints and challenging interactions with tact, applying service recovery where required.

. Maintain accurate and timely updates of patient information in the system.

. Support the collation of reports, statistics, and operational data.

. Ensure compliance with hospital policies regarding data management, document filing, and disposal.

. Identify service gaps and escalate issues with recommendations for improvement.

. Propose and support initiatives to enhance productivity and care quality (e.g., faster, better, cheaper, safer).

. Promote teamwork and a collaborative work environment within the hospital.

Requirements

. Diploma in any discipline

. Experience in healthcare or service-related industries, especially in frontline or customer-facing roles

. Excellent communication, interpersonal, and coordination skills

. Meticulous, well-organized, and capable of managing multiple priorities under pressure

. Able to uphold ethical standards and confidentiality in a healthcare setting

If you are interested in any of the positions, do kindly drop your most updated resume to

Kailey Lee Jia Yueh

EA Personnel No: R24126040

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599