Outlet Supervisor

Position Overview

We are looking for a responsible and proactive Outlet Supervisor to oversee the daily operations of our bakery outlet. The ideal candidate will lead the front-of-house team, ensure excellent customer service, maintain operational standards, and drive sales performance while supporting overall business goals.

Key Responsibilities

• Supervise daily outlet operations to ensure smooth service flow

• Lead, train, and motivate service crew and bakery staff

• Ensure high standards of customer service and product presentation

• Monitor inventory levels and coordinate replenishment with production team

• Handle cash management, POS transactions, and daily sales reporting

• Manage staff scheduling, attendance, and shift planning

• Ensure compliance with food safety, hygiene, and workplace safety standards

• Resolve customer feedback and operational issues promptly

• Support sales initiatives, promotions, and upselling efforts

• Minimize wastage and control operational costs

Requirements

• Minimum 2 years of experience in F&B or retail operations

• Prior supervisory experience preferred

• Strong leadership and communication skills

• Customer-focused with problem-solving abilities

• Able to work shifts, weekends, and public holidays

• Basic knowledge of inventory control and cash handling

Preferred Qualifications

• Experience in bakery or caf operations

• Food safety certification

• Familiarity with POS systems and sales reporting

Compensation & Benefits

• Competitive salary (based on experience)

• Staff discounts

• Career growth opportunities