Job Description & Requirements
As we prepare for our opening in Q1 2026, we seek a dedicated Outlet Supervisor to support daily operations, deliver exceptional guest experiences, and ensure service excellence across our food & beverage outlet.
Key Responsibilities:
- Supervise daily outlet operations to ensure smooth, efficient, and high-quality service in line with hotel standards.
- Lead, train, and motivate service staff to deliver consistent guest experiences and uphold service excellence.
- Ensure compliance with Marriott International standards, policies, and operational procedures.
- Monitor service flow, guest satisfaction, and cleanliness standards, taking corrective action when required.
- Assist in staff scheduling, attendance monitoring, and manpower planning to meet operational needs.
- Handle guest feedback, complaints, and special requests professionally, ensuring timely resolution.
- Coordinate closely with kitchen, bar, and other departments to ensure seamless service delivery.
- Support inventory control, stock requisitions, and cost management to minimize wastage and losses.
- Ensure adherence to health, safety, and hygiene regulations at all times.
- Assist the Outlet Manager in achieving revenue targets, upselling initiatives, and service improvements.
Requirements
- Diploma or Certificate in Hospitality Management or related field preferred.
- Minimum 2-3 years of experience in a similar supervisory role within a 4-5 star hotel or reputable F&B establishment, preferably in a pre-opening environment.
- Strong knowledge of food & beverage service standards and operational procedures.
- Familiarity with Marriott International standards and brand compliance requirements is an advantage.
- Proven leadership skills with the ability to train, coach, and motivate a diverse service team.
- Excellent interpersonal and communication skills, with a strong guest-centric mindset.
- Highly organized and detail-oriented, able to manage multiple tasks in a fast-paced environment.
- Ability to handle guest concerns confidently and professionally, ensuring service recovery.
- Flexible with working hours, including weekends, public holidays, and shift work.
- Professional, well-groomed, and service-driven, representing the outlet and hotel positively at all times.
At Varel Singapore, we don't just serve food and beverages-we create memorable dining experiences that leave a lasting impression.
If you thrive in a dynamic hospitality environment and are passionate about service excellence, we welcome you to be part of our journey.
