As a Ops Support Executive, EUC & Svc Desk, the broad area of your job responsibilities will cover the following:
- Answering incoming calls and making outbound calls to customers or clients.
- Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
- Ensuring accurate and complete documentation of customer interactions and transactions in the system.
- Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
Ideal candidate should possess the following:
- 1 year Customer Service Experience in technical or non-technical call center environment preferred.
- Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
- Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
- Basic computer skills and proficiency in typing are also important.
