As an Ops Support Executive, End User Computing, the broad area of your job responsibilities will cover the following domain:
- Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
- Perform troubleshooting for client platform related problems
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties
- Involve in client platform implementation/upgrade project.
The ideal candidate should possess:
- Desktop troubleshooting skills
- Familiarility with the use of iOS and Android devices
- Good communication and interpersonalskills
- Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage
- Nitec/Higher Nitec in an IT-related discipline
