Ops Support Executive (EUC / Desktop Support)

Ops Support Executive (EUC / Desktop Support)

Deployment Across Singapore | 1-Year Contract | Up to S$3,050 + S$50 HP Allowances + Bonus

Are you a hands-on Desktop Support professional who enjoys solving technical problems and supporting end users We are looking for Ops Support Executives (EUC / Desktop Support) to join a dynamic IT operations team supporting enterprise client environments across Singapore.

This role is ideal for candidates who enjoy troubleshooting, system support, and working in large-scale IT environments while gaining exposure to infrastructure operations and client platform management.

Position Overview

As an Ops Support Executive, you will be responsible for supporting and maintaining end-user computing (EUC) platforms, ensuring systems run smoothly and service levels are met. You will work closely with IT teams to troubleshoot incidents, manage system changes, and support platform upgrades. As per project deployment, you will deploy to a site and station there for the job assignment.

Salary & Benefits

• Salary: Up to S$3,050

• S$50 Monthly Mobile Allowance

• 1 Month Performance Bonus

• Exposure to enterprise IT infrastructure environments

• Opportunity to gain experience in large-scale IT operations

Work Arrangement

• Work Location: Deployment across various sites within Singapore

• Contract Duration: 1 Year

• Standby: 24 7 support standby required

• Mon To Fri Office Hours

Key Responsibilities

• Provide desktop and end-user computing (EUC) support across client environments.

• Troubleshoot and resolve Microsoft Windows platform issues.

• Respond promptly to incidents and provide temporary or permanent solutions.

• Handle service requests related to client platforms.

• Support system installation, configuration, and upgrades.

• Monitor service levels and maintain system documentation and configuration records.

• Participate in client platform implementation and upgrade projects.

• Conduct research and evaluation of new platform tools and technologies.

• Manage system changes through change request processes.

• Provide technical advice to customers and project teams when required.

• Ensure IT services meet agreed service level requirements.

Must-Have Skills

• Desktop Support experience

• Strong knowledge of Microsoft Windows environment

• Experience troubleshooting PC, laptop, and end-user issues

• Good understanding of IT troubleshooting methodologies

Preferred Skills

• Experience supporting enterprise IT environments

• Familiarity with ITIL / incident management processes

• Exposure to system upgrades and infrastructure support

• Good communication and customer service skills

Ideal Candidate

• Diploma / Degree in IT, Computer Science, or related field

• 1-3 years of Desktop Support / EUC support experience

• Able to work independently and respond quickly to incidents

• Comfortable to work anyclient sites across Singapore as per project deployment

Why Join Us

• Work in a large enterprise IT support environment

• Gain experience supporting multiple organizations and technologies

• Opportunity to develop skills in IT infrastructure and system operations

  EA License No: 09C4235 I EA Reg: R1103307 (Hong Mei Lin)