Operations manager

The Caf Operations Manager is responsible for overseeing daily operations, ensuring outstanding customer service, maintaining quality standards, managing staff performance, and driving profitability. This role requires a hands-on leader who thrives in a fast-paced environment and is passionate about hospitality.

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Here's a polished, ready-to-post job description you can use. If you'd like, tell me your cafs vibe (specialty coffee, brunch-focused, fast-casual, etc.) and location, and I'll tailor it further.

Job Title: Caf Operations Manager

Location: [City, State]

Employment Type: Full-Time

Reports To: Owner / General Manager

About Us

[Your Caf Name] is a community-focused caf committed to exceptional coffee, fresh food, and warm hospitality. We pride ourselves on creating a welcoming space where guests feel at home and our team feels empowered.

Position Summary

The Caf Operations Manager is responsible for overseeing daily operations, ensuring outstanding customer service, maintaining quality standards, managing staff performance, and driving profitability. This role requires a hands-on leader who thrives in a fast-paced environment and is passionate about hospitality.

Key Responsibilities:

Operations Management:

Oversee daily caf operations, ensuring smooth service and efficiency

Maintain high standards for food quality, beverage consistency, cleanliness, and presentation

Monitor inventory levels and manage ordering to control costs and reduce waste

Ensure compliance with health, safety, and food handling regulations

Team Leadership:

Recruit, train, and mentor baristas and caf staff

Create and manage staff schedules to optimize labor costs

Foster a positive, team-oriented work culture

Conduct performance evaluations and provide ongoing coaching

Customer Experience:

Lead by example in delivering exceptional hospitality

Resolve customer concerns promptly and professionally

Maintain a welcoming and inclusive caf atmosphere

Financial Management:

Manage budgets, labor targets, and cost controls

Analyze sales reports and identify opportunities for growth

Implement promotions and initiatives to increase revenue