Operations Manager

Clinic Operations & Process Improvement:

Oversee the day-to-day administrative and operational functions of the clinic to ensure maximum efficiency and a flawless patient journey.

Develop, implement, and refine Standard Operating Procedures (SOPs) for front desk, administrative, and support services.

Manage clinic scheduling systems to optimise chiropractor time and patient flow.

Ensure the clinic environment is maintained to the highest standards of professionalism, cleanliness, and safety.

Financial Management & Reporting:

Work with external accountants to manage billing, invoicing, accounts receivable, and petty cash.

Monitor key performance indicators (KPIs) such as patient volume, revenue, and expenses.

Prepare regular operational and financial reports for the Clinic Director.

Assist in budget preparation and monitor expenditure against budgets.

Team Leadership & Human Resources:

Lead, mentor, and manage the non-clinical team (e.g., Clinic Assistants, Receptionists).

Coordinate staff scheduling, leave management, and performance reviews.

Facilitate training and professional development for the administrative team.

Manage the recruitment process for operational staff.

Patient Experience & Compliance:

Uphold and enhance the patient experience, addressing and resolving any service issues promptly and professionally.

Ensure strict adherence to Singapore healthcare regulations and data protection policies (PDPA).

Manage inventory of clinical and office supplies, ensuring cost-effectiveness and availability.

Business Growth & Marketing Support:

Collaborate with the Clinic Director on business development initiatives and growth strategies.

Analyse patient feedback and market trends to identify opportunities for service improvement.

Oversee the implementation of local marketing activities and community outreach programs.