Operations Executive

As a well-established yet fast-expanding company, we are looking for a good-fit to join our enthusiastic and ambitious Housekeeping Team as an Operation Executive. The successful candidate will help to maintain strategic relationship with both internal and external stakeholders. The candidate will help to manage the overall operation and ensure quality services are provided to both clients and end user.

Job Responsibilities:

To assist the Manager/ Asst Manager in supervising and coordinating the daily activities of operations so as to ensure prompt and efficient services to users at all times.

To have thorough understanding of the department logistic operation.

To understand the capacity and needs of individual user departments within the facility

To instill a positive service mindset by demonstrating a personal enthusiasm and team spirit.

To monitor the attendance and punctuality of the housekeeper reporting for duty and report to the Manager / Assistant Manager

To monitor the Services Coordinators and porter work performance.

To make improvement to various operations functions, study plan and organize the workflow so as to minimize manpower utilization, improve efficiency and reduce inconvenience to customers and public.

To assist the Manager / Asst Manager in planning housekeeper roster to maximize manpower utilization and ensure adequate coverage at all times. To personally handle staff deployment when necessary.

To handle feedback and complaints and update the Manager accordingly and implement corrective action and preventive measures to prevent future occurrences.

To meet regularly with the user department to obtain feedback on the performance of the Service

To assist the Manager / Assistant Manager in conducting the monthly User feedback and monitor performance indicators.

To ensure the web based and email request are carried out promptly and according to user KPI.

To assist the Manager / Assistant Manager to keep cost down through effective deployment of personnel and logistics.

Job Requirements:

Diploma with relevant working experience, preferably with 2 years in operations and supervisory role

Able to work independently

Team player with good communication and interpersonal skills